In the unlikely event that your product needs guarantee service,
- After receiving the service request, Keno will decide at its sole discretion, if the product will be collected for examination/repair, will be (partly) replaced, or if the service request will be rejected. It is determined by law that we have the possibility to repair the guarantee product, if possible, and we are not obliged to the replacement of the furniture.
- The guarantee remains in force for 5 years starting on the date of delivery. Within those 5 years, the guarantee will gradually expire; after 1 year you might be asked for a financial contribution for possible extra costs that have to be made.