Keno Design offers comprehensive warranty coverage for our seating products to ensure your peace of mind under standard usage conditions (8 hours/day, 5 days/week). Please note that extending usage beyond a single shift may influence product longevity. User size, weight, care, maintenance, and environmental conditions could proportionally adjust the warranty coverage due to increased wear.

Our warranty strictly covers Manufacturing Defects and applies to standard models and specifications. The duration of the warranty is determined by the warranty seal on each product. During this period, all replacement spare parts will be provided free of charge ex-works.

Warranty Periods

6 Months Warranty (Varies by Product):

– Recliner 1 Locking Mechanism

1 Year Warranty (Varies by Product):

– Recliner Synchro 1 Locking Mechanism with & without seat sliding

– Recliner Synchro 3 Locking Mechanism with & without seat sliding

– Heavy Duty Synchro 5 Locking Mechanism with & without seat sliding

Keno’s warranty does not extend to :

– Damage resulting from normal wear and tear

– Damage resulting from exposure to unusual conditions e.g. chemical issues;

– Damage resulting from natural reaction e.g. Oxidation, decomposition;

– Damage resulting from a collision with any object;

– Damage resulting from failure to apply, install, or maintain products according to manufacturer instructions and guidelines;

– Damage caused by accident or natural disaster such as fire, terrorist attack, flooding, sand, dirt, windstorms, hail, earthquakes, etc.;

– Damage resulting from improper use and used for purposes other than those originally intended;

– Mishandling by courier during shipment or improper storage;

– Misuse, abuse, or accident (including without limitation, use of the product in extreme environmental conditions);

– Products used for rental purposes;

– Alteration or modification of product;

– Customer’s material or customer-supplied item;

– Any types of upholstery materials;

– Marks, scars, or wrinkles occurring naturally in leather;

– The colorfastness or the matching of color of textiles including and exact match

  To cutting, samples, or to swatch charts;

– Changes in surface finishes due to aging or exposure to light;

– Pilling of textiles;

– Foreign objects abrading upholstery materials over time;